Advanced Service
Sell more service with a complete and consistent process with every customer.
Your one-line ROs keep increasing. Why aren’t your techs finding more work? Why aren’t your advisors selling it? It only takes a handful of “no’s” to start determining what a customer will and won’t buy. And it only takes one time for your tech to see a job they found come back two weeks later being given to someone else to stop doing thorough inspections.
Advanced Service is built to help your technicians and advisors sell more service with easy-to-use customer-facing tools, streamlined processes to manage upsells, and reporting to improve performance. It creates a closed loop for technician recommendations and advisor activity. Your teams can communicate effectively using real-time notifications and updated vehicle statuses.
Benefits of Advanced Service
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Efficient
Reduce wasted time and footsteps between departments with digital communications that are instantaneous.
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Accurate
Provide accurate pricing and a consistent routine to improve customer trust.
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Consistent
Give employees a forced-march process to follow to ensure every customer experience is consistent and complete.
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Professional
Show professional presentations to help upsell additional service recommendations.
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Rewarding
Ensure the technician that finds a job gets it when it comes back in.
Greeting and Write Up
Perform the inspection with the customer, getting all necessary signatures and ensuring all existing damage is documented.
Inspection
It is easy to ignore report cards. Advanced Service forces your employees to procedurally complete the right processes.
Sales Tools
Meet your customers anywhere they are. Allow customers to approve recommended work directly from their mobile device.
What can you experience:
“I really feel that Advanced Service is the best tool you can use to make sure your shop is efficient.”
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Related Resources
How can you create more time in service?
How Do You Turn Your Service Waste into Service Revenue?
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