When creating quick-service repair orders, you do not have time to input the amount of information regular ROs require. The Quick Service Write-up (QSW) application allows service advisors to add a repair order, flag labor, and sell parts all from a single screen. Advisors can also sell additional parts, such as oil or freon, from this same screen, without having to call the parts department.
From the Quick Service Write-up screen, advisors can easily access additional information related to the RO, such as 'dollars spent' by the customer or 'RO History,' if necessary. Merchandising information can also display to help the advisor up-sell additional services. And, if the technician finds non-quick-service work that needs to be performed, the repair order can be easily converted to a regular RO.