Automatically target specific groups of customers in your database for followup
contact, and send them text messages, professional letters, and e-mails through seamless integration with Microsoft® Word and Outlook, with the Outbound Correspondence and Communication software (OCC). When used with your Internet Business Connection (IBC) server, you can send instant e-mail notifications to customers based on defined "events" in your computer system. You can even separate types of mailings so you can communicate electronically with customers who have e-mail addresses, via text messages for those customers preferring to be contacted in this manner, or through traditional letters to customers without e-mail addresses.
The On-Demand Outbound Correspondence and Communication (OCI) application from Reynolds expands your ability to maintain customer relationships by producing instant letters and e-mails. When you are viewing a customer record and see that he has recently purchased a vehicle or had it serviced, you can instantly follow-up with him by generating a letter or e-mail.