Reynolds and Reynolds
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Outbound Correspondence and Communication

Expand your ability to maintain customer relationships.

With the Outbound Correspondence and Communication (OCC) software from Reynolds, you can target specific groups of customers in your database for follow-up contact and send them professional letters and e-mails through seamless integration with Microsoft® Word and Outlook. You can also set up reports and letters to run and print automatically.

Automatically target specific groups of customers in your database for followup contact, and send them text messages, professional letters, and e-mails through seamless integration with Microsoft® Word and Outlook, with the Outbound Correspondence and Communication software (OCC). When used with your Internet Business Connection (IBC) server, you can send instant e-mail notifications to customers based on defined "events" in your computer system. You can even separate types of mailings so you can communicate electronically with customers who have e-mail addresses, via text messages for those customers preferring to be contacted in this manner, or through traditional letters to customers without e-mail addresses.

The On-Demand Outbound Correspondence and Communication (OCI) application from Reynolds expands your ability to maintain customer relationships by producing instant letters and e-mails. When you are viewing a customer record and see that he has recently purchased a vehicle or had it serviced, you can instantly follow-up with him by generating a letter or e-mail.

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