Marketing & Branding ScanTRAX® CSI Management


Add even more power to your in-vehicle advertising and dispatch system with ScanTRAX. ScanTRAX incorporates a process to easily understand customer experience and increase CSI and retention while improving your bottom line.


Increase CSI and Retention


• Track and improve your CSI through a customizable, pre-paid postage customer feedback card used to compile online reporting.


• Receive ‘Hot Alerts’ via email to quickly respond to poor customer feedback.


• Review data by service advisor to evaluate performance. Increase Sales Opportunities


• ScanTRAX tent cards can be placed on the dash of the vehicle or handed out by the cashier for a personal touch.


• Capture customer email addresses to improve manufacturer survey response rates.


• Offer refer a friend incentives for warm sales leads.


• Email collection reports for customers who complete the survey online.


• Customers indicated as in-market for a new vehicle are immediately forwarded to sales.


ScanTRAX tent card


ScanTRAX hang tag


Real time online reports


To order, call 800.344.0996 or contact your Reynolds Document Services Consultant.


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