Only 11% of consumers bought their last vehicle online. And of those buyers, 35% will not repeat the experience.
40-45% of in-store buyers expect each phase of the transaction to take less than 20 minutes.
71.92% of consumers are less than somewhat familiar with traditional F&I products and 40% expect to speak to an expert.
Like what you’ve heard and seen so far? Grab the full report for the whole story.
Understand how car buyers prefer to interact with dealerships during each phase of the buying journey, what pieces of the transaction they find most valuable in-store or online, and the role F&I plays in the mind of the consumer.
