Online

A customer receives a postcard and email with a personalized offer on a specific vehicle upgrade. She follows a link to your website that highlights the same offer. After browsing a few vehicle and price options, she starts to build her deal on your website. She enters trade-in information, searches for incentives, submits her credit application, places a deposit, and schedules her delivery. Your salesperson is updated and engaged throughout every step. At the time of her appointment, her deal is already prepared based on information she provided on your website. 

Sales

A customer calls your dealership where a salesperson answers the phone already knowing her name, current vehicle, offers she has received, and vehicles she has viewed on your website. He schedules a test drive and sends her an automatic text reminder.

When the customer arrives, the salesperson greets her and has access to all of her information on his mobile phone. Staying with her throughout the test drive, he starts her deal on his phone.

At his desk, they electronically view lease and finance options for an engaged and controlled negotiating experience.

Before F&I, the salesperson takes her to his accessory specialist to walk through different accessory options. She’s engaged while waiting for F&I, improving her experience and shortening her perceived wait time.

Calculator

F&I

The F&I manager sits down with a customer to finalize her deal. He presents aftermarket products on an interactive tabletop device using videos and presentation tools. She chooses which products to accept and decline with the ability to build a custom aftermarket product package that suits her. The F&I manager walks through each necessary form to sign, ensuring every signature is captured so the customer doesn’t have to come back. When all forms are complete, the customer receives her copy of the deal on a USB.

Screwdriver and wrench

Service

Arriving for an oil change, a customer is greeted by a screen displaying his name. In the service lane with a tablet in hand, an advisor greets the customer and builds the repair order with him. He notifies the customer of any work he previously declined, shows OEM maintenance recommendations, accurately quotes each job, and highlights the benefits important to the customer when asking for the business. The completed report card and service recommendations with pictures are shared with the customer electronically. The customer approves the recommended work from his phone. When the service is complete, he receives a text confirmation and is able to pay his invoice online.

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What’s next

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Sales: 800.767.7879

Document Services: 800.344.0996

POWER Support: 800.999.6348

Technical Assistance Center: 800.767.0080