First impressions are everything. The customers want it. The advisors want it. What is 'it'? A better check-in experience.
How convenient is the check-in process for both the customer and your staff?
Is it easy to accommodate your customers’ schedules?
Does the check-in process slow your staff down and pull them away from working on ROs?
In this report, dive into a typical check-in process to uncover areas of improvement for your service drive. Discover changes that could save your advisors time, increase customer satisfaction, and bump up your CSI scores.
After you’ve looked it over, let’s chat about how you can implement effective changes into your check-in process, and be on your way to enhancing everything.