Effective: July 15, 2023

This policy explains how Reynolds and Reynolds (“we”, “our,” or “us”) collect, use, and share information from Service Snap 2.0 users (“you”). Service Snap 2.0 (“Application”) is intended only for the use of dealership employees in conjunction with Reynolds Retail Management System and its use is subject to the terms of the agreements between your dealership employer and Reynolds.

How we collect personal information

We may use cookies and APIs to collect personal information from the application. We also may collect information you provide to us.

What we collect

  1. Information you provide. We collect the data you enter into the Application to support it and other Reynolds applications.
  2. Information we collect as you use the Application. We collect information about your device in order to control device connection to the Reynolds Dealership Management System (DMS) and to allow the Application to function properly. This information may include:
    • Running Application version
    • Device name
    • Screen size
    • Screen pixel resolution
    • Device orientation
    • Web browser user agent information (browser manufacturer, version, etc.)
    • Device maximum touch points
    • Supported MIME types
    • Browser plug-ins
    • Battery information
    • Location
    • IP Address

What we do with personal information

We use the information collected for the following purposes:

  • To support processes and products in accordance with dealership’s agreement with Reynolds
  • To provide technical support
  • To assist with our internal research and development of the Application

We may disclose your personal information if we believe disclosure is reasonably necessary to comply with any applicable law, legal process, or government request; to investigate or bring legal action against someone who may be violating our rights, our terms and conditions, or the rights of others; or to protect the safety and security of us, our users, or the public.

We may share information collected through the Application with third parties in accordance with the dealership’s contract with Reynolds. This might include other users of the Reynolds DMS and other Reynolds products at the dealership in accordance with the functions of the DMS, and as licensed by the dealership. This might also include dealership service customers, third parties who participate in the Reynolds Certified Interface program, automobile manufacturers and distributors, and Reynolds-affiliated companies.

We may share personal information with a third party if we are involved in a merger, acquisition, or sale of all or a portion of our stock or assets. If this occurs, you will be notified of any change to this privacy policy as well as any choices you may have regarding your personal information.

We do not disclose personal information of customers to third parties for the third parties’ direct marketing purposes

We do not disclose to third parties personal information of customers that we collect in the Application for the third parties’ direct marketing purposes.

Do Not Track Signals

Except as expressly described herein or required by applicable law, we do not honor do not track signals.

Data Security

We take measures to prevent unauthorized access to and maintain security of information collected.

Minors

We do not knowingly collect any personal information from anyone under the age of 13.

Your Privacy Rights

As a person, subject to applicable laws ruling your jurisdiction, you have certain rights. These may include:

Right to Know: Upon receipt of a verifiable written request (where we will verify your ID) , and within periods set by applicable law, we will provide you with information regarding the personally identifiable information we gathered about you over the past 12 months from the date of receipt of such request the types of sources from which we obtain the information, the purposes for which the information is gathered, and the types of third parties with which we share the information, unless a request is impossible or involves disproportionate effort. In the event that the latter applies, we will provide you with the reasons why such request cannot be processed. We may also deny your request in accordance with “Denying a Request and Non-Disclosable Information” section below.

Right of Access and Portability: Upon receipt of a verifiable request, and within the periods set by applicable law, we will grant you with reasonable access to the personally identifiable information that we hold about you, provided that you establish, to our reasonable satisfaction, that you are the person, or you represent the person, who the personal information relates to. You also may have the right to receive your personal information in a form and format for the purpose of transmitting that information to another entity.

Right of Correction: We will take reasonable steps to permit you to correct, update, or amend personally identifiable information that is demonstrated to be inaccurate or incomplete. In addition to any other terms set out in this policy, a request to correct may be denied if your request to correct the same alleged inaccuracy has been denied by us within the past 6 months from the receipt date.

Right of Deletion: Upon receipt of a verifiable request or when required or otherwise appropriate, we will delete personally identifiable information we have gathered about you, except to the extent applicable law permits or requires us to maintain that information for a longer period. We will inform you once the request has been completed or if we cannot comply with your request for a specific reason.

Right to Opt Out of Sale/Sharing: We do not sell your personally identifiable information to third parties for monetary consideration. We may, however, share personally identifiable information in the course of our business when we instruct a service provider to act on behalf of us for the purpose of providing the goods and the services or gathered by cookies and similar tools with third parties for marketing purposes, including analytics.

Right to Opt Out of Certain Processing: Upon receipt of a verifiable request or when required or otherwise appropriate, you may have the right to opt out of the processing of your personal information for profiling in furtherance of decisions that produce legal or similar effects. 

Right to Limit the Use and Disclosure of Sensitive Personal Information: If you would like to exercise the right to limit our use or disclosure of Sensitive Personal Information, please access the link “Limit the Use and Disclosure of My Sensitive Personal Information” or contact us at privacy@reyrey.com.  As used in this policy, Sensitive Personal Information means and includes information that reveals:

  • A person’s account log-in, required security or access code, password, or credentials allowing access to an account.
  • A person’s precise geolocation.

Denying a Request and Non-Disclosable Information

Upon request or when required or otherwise appropriate, and within periods (if any) set by applicable law, we will endeavor to grant individuals reasonable access to the personal information that we hold about them. To guard against fraudulent requests to know, to delete to correct and to access, we will require sufficient information to allow us to confirm the identity of the individual making the request before granting access, giving details about the personal information in scope, correcting or deleting the information. Such access may be denied in whole or in part by us where the denial is permitted by applicable law. Every request from an individual will be assessed on a case-by-case basis. In the event a request is denied, we will notify the individual regarding the reasons for denial in writing. Consistent with how your personal information is maintained in the ordinary course of our business, we will provide the information in an understandable form. We may impose a reasonable charge when a request is made (e.g., for photocopying or postage) to the extent permitted under applicable law. We will not be able to disclose to you or any other individual authorized to act on your behalf the information listed below; however, we would be able to inform you with sufficient detail that we collect certain types of information about you.

Non-Disclosable Personal Information:

  • account passwords  
  • security questions and answers  

Non-Discrimination

We will not discriminate against users who exercise their rights under applicable data protection laws. Unless permitted by the applicable law depending on the jurisdiction or other applicable laws, we will not, because of your exercise of any rights under applicable data protection laws:

  • Deny you goods or services
  • Provide you a different level or quality of goods or services, provided that Reynolds has sufficient data to provide such goods or services

Contact Information

If you have questions about this privacy policy, please contact the Reynolds Technical Assistance Center per your dealership’s policies regarding contact with Reynolds.  Complaints regarding this privacy policy and the use of personal information may be addressed to privacy@reyrey.com or contact:

Will Farley, Privacy Officer
Reynolds and Reynolds
One Reynolds Way
Dayton, OH 45430

Changes to this Policy

Updates to our privacy policy will be hosted via our corporate website (reyrey.com).