Andrews Cadillac Reynolds Integrated Telephone System Testimonial Video - Reporting and Training

Carol Edwards, controller at Andrews Cadillac, recalls her old phone process.

“Back before we had [Reynolds Integrated Telephone System], the phones were blowing up. Was that 10 calls? 100 calls? 1,000 calls?

“It’s so much more than a phone system. We can use it for training purposes, verify what customers said, see who’s not returning calls, and I can see who isn’t listening to their voicemail. It’s just business that could be slipping through the cracks.

“It gives us the ability to inspect what we expect. [Reynolds Integrated Telephone System] is amazing.”

Katie Carter, service manager at Andrews Cadillac, needed complete reporting.

“There was no way to drill down or track down anything. I didn’t know on missed calls if those clients ever called back or if we were able to call them back and connect with them. So there wasn’t even data for me to properly manage the phones.

"We take, on average, about 600 service calls per week. That’s a lot of phone calls coming in. You have to pay attention to the busy call times so you have someone to answer those calls.

"I love the Reynolds Integrated Telephone System for the call recordings because you’re able to listen to your advisors interact with clients. It gives you opportunities to coach them in areas they may need help with or if they still need some guidance."

Learn more about how Reynolds Integrated Telephone System can improve operations at your store.