Clip - Connected Podcast Episode 127: Tackling Technician Turnover

Tim Whalen: Most of my techs, all of my techs now come through my apprenticeship program. So that is a controlled program that I go out and I find young people — men and women in high school and we start training them from the time they're juniors in high school. And, we, we help them along through their high school program if they're in an automotive program — some aren't. But then we encourage them to attend Sinclair College after that.

Greg Uland: Yeah.

Tim Whalen: So that is, you know, there's a GM ASEP program that's a terrific program. So we encourage that. And we, we helped them get through that program. So all of that training is all preprogramed in these — in these, different programs that we're using. Once they are through that and they are a flat rate technician, then we monitor we don't have a set amount each day, each week, each, you know, but we monitor each technician and we're encouraging to do as much as they can, as often as they can.

Greg Uland: Yeah.

Tim Whalen: And honestly, we've developed this, this reputation that everybody wants to train when they come to work for us. You know, that's — that's expected. That's talked about right up front. So there's no — there's no problem. You don't have to try and encourage them. You don't have to try and coerce them into doing it. Everybody wants to do it.

Greg Uland: Yeah.

Tim Whalen: That's why I have four world class techs.

Greg Uland: Yeah.

Tim Whalen: It's not because I wanted them to be a world class. It's because they wanted to be world class.