Experience Streamlined Fixed Operations – Swickard Auto Group Testimonial

Mike Rossi: Prior to Reynolds service was using one platform, sales was using another one. There were multiple different products we had to use. Everyone had to be an expert user on each one of them, and it made it really cumbersome for the guests when they arrived at the dealership.

Abe Samari: We had team members who had 7, 8, 9 instances of different systems, CRMs, and DMSes in order to serve a customer. And now that that one BDC agent's able to have just one system open, they're able to handle 20% more customers on a daily basis.

MR: The installation of Advanced Service really allowed our technicians, our advisors, and our parts team to communicate on a whole different level.

Ron Keller: Previous to Advanced Service, our service writeup process was at the desk on a PC. There really wasn't a mobile component to it. Now we're able to go to the client. We're out on the service drive. We can start the repair order out there. It's very seamless. The same device that they use on the drive is basically their computer at their desk.

Jeff Swickard: We are a completely paperless service drive in all of our dealerships. Our customers can interact essentially on a tablet while we do a walk around. And the process is efficient, it is easy, and it's modern.

MR: Tracking lost sales with Reynolds is incredibly easy. We've seen a lot more declined work coming back into the shop.

RK: We're able to go back now and see what was missed, what was recommended and declined, and we can follow up on that. That's a huge source of revenue for the dealership.

AS: Yeah, I would absolutely recommend Reynolds to another dealer. Yeah, no question.