Hendrick Employee Empowerment

Rick Hendrick, Chairman of Hendrick Automotive Group.

“We look at what our employees think about our company, what they're saying about how they're treated, what they're saying about the environment they work in. When you have happy employees, they’ll make customers happy. A smooth operation makes their job easier.”

Denise Marenna, Vice President of Consolidated Accounting.

“The car business is supposed to be fun, right? I’ve been in it when it was really fun when there wasn’t so many regulations. So, deals got in, we booked them. Boom. Years goes by, regulation, regulation. It got not fun.

“Everybody was struggling with the amount of volume of paperwork that was required just to handle a transaction. Now, my teams are starting to get to know each and actually have a little bit more fun with each other again.”

Robert Taylor, Vice President of Technology

“The most important thing in our organization are our teammates. We understand that a happy employee is going to drive a happy customer. For us, what Reynolds has helped us to achieve from an employee experience is by making things more efficient.  

“What you can’t do is you can’t be successful without good people. And that’s where you should invest your time because those are the people that you’re going to be with for the rest of your relationship.” 

Brian Porta, Vice President of Education and Training

“By standardizing a lot of these processes, we’re able to save time. We’re able to create a much better working environment for our teammates.

“If we take care of our teammates and make their jobs easier and allow them to look forward to them, then that’s going to definitely spill over to our clients and their experience.”

Ed Brown, President and CEO

“The more we can have under the Reynolds umbrella, the more effective we’re going to be, the more effective returns in moving data back and forth, and the more effective we’re going to be in being cost efficient.”