How to Retail Anywhere in F and I

As consumer buying habits evolve, it’s only natural for your dealership to grow too. The key is providing a seamless, engaging experience for your customers, while also ensuring long-term dealership success.

Introducing Retail Anywhere: a dealership-wide process that enables you to meet your customers’ needs without sacrificing what’s really important to you: profitability, accuracy, and efficiency. Here’s what this looks like in the finance and insurance department.

The F&I manager receives an alert that a new deal is ready. He sets up a time with the customer to review the presentation and sign documents electronically. She’s free right now, so the F&I manager sends her a virtual meeting link to get started. He shares his screen with her so she can review all information and interact easily.

They start by reviewing the deal information to ensure it’s accurate. There is one correction, and the F&I manager is able to update it easily and keep moving forward with the process.

Next he reviews the F&I menu presentation, showing her several different options. He shows her a couple of brochures and a video as well to help her understand the products. Together they build a custom package. The prices and selected products update automatically, making the process transparent and easy. Once all the selections are made, the F&I manager sends the deal to the lender for validation. Within seconds, he has a response with a list of forms to be completed with the funding package.

The F&I manager finalizes the necessary documents and gives the customer access to start signing electronically. Once completed, the contract is assigned and submitted back to the lender for funding. He then schedules to have her new vehicle delivered the next day and emails a copy of her signed documents to her. The electronic deal jacket is sent to the business office for posting.

Retail Anywhere is built on a single system, single process approach. It allows customers to buy a vehicle on their terms, whether in-store, online, or both, while still allowing your dealership to retain profitability, accuracy, and efficiency.  

Retail anywhere… without sacrificing anything.