RITS Scranton Motors Fixed Operations Testimonial Video

Meghan Scranton, dealer principal,  and Matt Scranton, general manager, at Scranton Motors: 

“So before we started using Reynolds, we were having a lot of struggles with our phone system. There started to be animosity between parts and service that parts consultants would call a service advisor and wouldn’t get the call answered.”

“With the Reynolds phone system, everyone has a desktop application where they can see who’s on the phone and the harmony between the two departments is way better than we ever thought it could be.”

“As soon as the receptionist can see that a sales consultant is on the line with someone else, it eliminates them having to bounce them from one sales consultant, to another consultant, to another consultant until someone picks up.”

“Since we implemented the Reynolds phone system, we increased our parts business by about 40% and in that same period of time, we’re seeing a third less parts left on the shelf.”

“It really helps you go through with the reports to manage what special order parts are still there, contact the customers you need to, and you can manage your inventory almost to nothing.”

“Another observation we made with the Reynolds phone system dropped call report was that we were dropping calls during the day as well. What that prompted us to do is to actually put in a service BDC for overflow calls and helping set appointments. Right now, we’re booking about $12,000 in appointments per week.”

“The Reynolds system certainly by far was the best option for us. When we originally looked at it, we thought it was gonna be certainly higher price than anyone else, but it was right there in line with the other vendors but really provided more service than the others did.”

“Our employees are able to communicate with each other better, know more about their customers when they’re calling, and satisfy their needs better just by having everything integrated with our DMS. For the value that you guys offer, it’s a no-brainer.”