Upcoming Reynolds Training Opportunities

Learn how to create, modify, transmit, and cancel a daily order. Also learn how to request and review reports that help with ordering parts, create and receipt parts purchase orders, and request purchase order reports.

Learn how to utilize features of the Reynolds Integrated Telephone System, use communication tools available within the Desktop Application, handle customer calls, and customize the Desktop Application to better meet your needs.

This webinar demonstrates how to utilize the Electronic Deal Jacket within ERA-IGNITE F&I/Desking to keep track of deal documents, print additional copies, and electronically view documents on screen.

Learn how to create, review, adjust, and process a stock order, receipt shipments, create manual receipts for parts not on a purchase order, and print receipt reports.

Use FOCUS to streamline your internet/BDC department by learning how to create work schedules, review and respond to leads, use Available Salespeople to schedule appointments, use Prospect Distribution Rules, and report on lead conversion.

Learn how to use Time and Attendance, Time Clock, and Personnel Locator to keep track of employee clock hours, set up employees, and add an employee work schedule. Also learn how to manage, modify, delete, and approve time cards.

CPE Credits: 1.5

Field of study: Computer Software and Applications

Learn how to perform the pre-parts return tasks and prepare a suggested list of parts to return to a supplier or manufacturer based on selected criteria. Also learn how to modify your part returns, clear and delete an entire return, and create a manual return.

Learn how to manage FOCUS security using Visibility Groups, Roles, User Profiles, and Batch Edits.

Learn how to review Timekeeping reports to control costs and set up specifications to manage work schedules and supervisor access.

CPE Credits: 1.5

Field of study: Auditing

Learn how to perform the monthly maintenance procedures for your parts department and access and interpret the Monthly Analysis report. Also learn how parts are recommended for the stock order, set up parts pricing, and understand make codes and sources.

Learn how to work with advanced FOCUS security such as client reassignments, user inactivations, reactivations, and security reports

This course can help you stay organized with an end-of-year checklist, post prior-year adjustments to an operating or balance sheet account, print year-to-date general ledger reports, produce your 13th month financial statement, and close the alternate year if you have an alternate end-of-year date.

CPE Credits: 1.5

Field of study: Accounting, Auditing

Learn how to utilize features of Reynolds Integrated Telephone System, use communication tools available within the Desktop Application, handle customer calls, and customize the Desktop Application to better meet your needs.

Learn how to create and modify service appointments and repair orders for new and existing customers, schedule appointments, display service history, add recommended services, and use Reservation Manager to track shop activity and resource availability.

Learn how to flag and invoice a repair order, create sublets, transfer parts, and enter additional charges, discounts, and shop supplies.

Learn how to retrieve warranty information directly from the manufacturers’ Labor Time Guides, enter it onto a repair order for warranty claim submission, create warranty claims and invoices, and track open documents using Shop View.

Learn how to utilize features of Reynolds Integrated Telephone System, use communication tools available within the Desktop Application, handle customer calls, and customize the Desktop Application to better meet your needs.

Learn how to handle special issues like internal repair orders, comebacks, we owes, journal prefix overrides, service contracts, and inquires on special order parts.

Learn to create Service Price Guide estimates in both stand-alone and integrated modes, map Service Price Guide and ERA-IGNITE operation codes, view operation details, add notes and part numbers, and combine operations.

Learn how to manage your schedule by creating and completing calendar appointments, adding filters to your calendar, and accessing different calendar views.

Learn how to access commonly used screens in ERA-IGNITE Parts, create a parts invoice in the Counter Sales screen, inquire on parts in the Part Information screen, and search for special orders in the system. Additionally, learn about keyboard shortcuts, screen customization, and help tools to make navigating ERA-IGNITE quicker and more efficient.

Learn to navigate the basics in ERA-IGNITE Accounting by adding a transaction, using inquiry screens, and reviewing basic hot keys.

Learn how to use ERA-IGNITE features to increase the cohesiveness between different departments in the dealership, use the oversight and reporting features of ERA-IGNITE to improve security, profitability, accuracy, and compliance, and improve your dealership’s bottom line by handling and even reducing accounting exceptions.

Controllers and office managers can learn to use ERA-IGNITE Accounting, Retail Management Intelligence, and various accounting specifications.

CPE Credits: 21.5

Field of study: Accounting, Auditing, Management Services, Computer Software and Applications

Please note this is a 3-day in-person course, including breakfast and lunch each day.

Learn how to add, modify, and delete vehicle records, run inquiries to find vehicles matching specific criteria, and utilize various management tools.

Learn how to create parts invoices and credit memos for front counter customers, record lost sales, add invoice comments, and void and delete invoices. This course covers the following screens: Counter Sales, Name Profile, Add Record, and Search/Change.

Learn how to use ERA-IGNITE Service to search for customers, add records, flag and invoice repair orders, and utilize help tools to improve profitability and efficiency in your service department.

Learn how to review and add prospects, add new clients, and create and complete appointments.

Learn about reports available through the Vehicle Management System, as well as tools in Retail Management Intelligence such as Dashboard modules.

Learn how to use the Counter Sales screen to obtain detailed part number information, sell parts with cores, create price quotes, and create parts invoices for internal departments. Learn how to accept payment while invoicing, change the payment methods for closed invoices, and prepare the cash drawer for reconciliation. This course covers the following screens: Counter Sales, Part Information, Parts Inquiry, Accept Payments, and Cash Acknowledgement.

Learn how to navigate FOCUS and set up your Landing Page. Learn how to configure and review Summary Metrics, Mobile Manager, and Performance Metrics. Also learn how to interpret the Sales Goals and Activity Overview panels.

This session covers adding name and address records for use in HRM, adding employees into HRM, entering medical, dependent, insurance and educational data, inputting historical earnings, and creating to-do checklists.

Learn how to bill parts to Service appointments and repair orders, transfer parts when sold to the wrong line on a repair order, and bill parts for Service Pricing Guide operations. This course covers the Counter Sales screen.

Learn how to navigate ERA-IGNITE F&I/Desking to search for existing deals, create a new deal, desk a deal, and work towards closing a deal. 

Learn how to use Retail Management Intelligence to manage any report available in ERA-IGNITE. Also learn how to request frequently used reports faster, customize report layouts, and utilize other Retail Management Intelligence tools to help you manage your dealership more efficiently.

CPE Credits: 1.5

Field of study: Computer Software and Applications

Learn how to track dealership activity and progress through FOCUS Reports, Dashboards, Desk Log, and Floor Traffic.

This session covers maintaining the title file, adding performance evaluations, earnings and general notes, entering vehicle incidents and disciplinary actions, recording injuries and unemployment claims, employment verification and COBRA maintenance.

Learn how to perform the special orders process from the point of sale through the delivery of the parts and closing the special order record. This course covers the following screens: Counter Sales, Special Order Entry, Receipt Register Listing, Special Order Inquiry, and Clear Special Orders.

Learn how to create and modify price level codes and credit codes, set up source overrides, and use parts management reports and Retail Management Intelligence. This course covers the following screens: Factory Master, Part Maintenance, Additional Information Setup, Counterperson Override List, Invoice Register, and Retail Management Intelligence Parts Dashboard.

Learn how to set up Contact Management and FOCUS to work for your team by using user, prospect, and customer settings.

This session covers terminating, rehiring, or transferring employees, setting up controls for employee personal data, understanding hiring source codes and termination codes, setting up checklists, creating disciplinary steps, and determining password security.

Learn how to navigate help messages to obtain the correct and complete information about a field or screen, apply needed security access for specific screens and actions, look up ERA-IGNITE equivalents of ERA^® screens, and find all training and documentation about a specific topic.

Learn about the difference between the gross profit in a deal recap versus the gross profit you see in the Accounting application. Learn how the applications are set up to calculate gross profit and how to set them up to match.

CPE Credits: 1.5

Field of study: Auditing, Computer Software and Applications

This session covers building standard reports, creating one-line reports, and modifying existing reports.

Learn how to utilize features of Reynolds Integrated Telephone System, use communication tools available within the Desktop Application, handle customer calls, and customize the Desktop Application to better meet your needs.

Learn how to navigate the ReverseRisk website, use basic report features, and save your favorite reports. Learn how to utilize training tools to help you get familiar with ReverseRisk.

Learn how to use ERA^® Dynamic Reporting to create customized reports that contain the data you need to help you analyze statistics, trends, and activities throughout your dealership.

CPE Credits: 1.5

Field of study: Computer Software and Applications

Learn to maintain security access for multiple User IDs from a single user group record in Security Maintenance by: creating user groups; assigning User IDs to the appropriate group; and updating multiple User IDs from the user group record.

Learn how to create custom fields within data sets and use them on a custom report, combine data from multiple stores, export your reports, and secure access to both dynamic reports and data sets.

CPE Credits: 1.5

Field of study: Auditing, Computer Software and Applications

Learn about available administrative tools to improve your dealership’s security and efficiency such as limiting user access to screens and actions in ERA-IGNITE Security Maintenance, reviewing and modifying specifications for printers, ERA^® Mail, individual stores, and managing Computer Assisted Instruction training in ERA-IGNITE CAI Administration.

Learn how to maintain managerial oversight with reporting options and features, including adding Retail Management Intelligence Dashboards and creating user-defined reports with Dynamic Reporting. This class is best suited for personnel who perform system administrator tasks such as a System Administrator, IT Manager, Controller, and Office Manager.

CPE Credits: 14.0

Field of study: Auditing, Management Services, Computer Software and Applications

Please note this is a 2-day in-person course, including breakfast and lunch each day.

Learn how to inquire on journal, general ledger, and schedule detail. Also learn how to correct posting entries in the journal and general ledger using the journal entry screen, and create accounting adjustments entries to make other corrections to your general ledger.

CPE Credits: 1.5

Field of study: Accounting

Topics discussed in this session include searching for vehicle records, manually adding vehicle records, changing vehicle records, entering vehicle notes, and posting a vehicle to accounting.

Learn how to use the Heat Sheet in F&I/Desking to track important dates for your deals, view deal-specific updates, and monitor funding. Also learn how to run the Heat Sheet Report to view deals with outstanding funds across your dealership.

Learn how to add vendor invoices to your Accounts Payable schedule in General Purchases. Also learn how to write checks, issue Electronic Fund Transfer payments made to vendors, and reverse and void checks and EFTs.

CPE Credits: 1.5

Field of study: Accounting, Auditing

Topics discussed in this session include viewing on-order vehicle information, receiving on-order vehicles, adding a used vehicle record, requesting the VIN/MAC Reconciliation Report, reconciling VIN and MAC records, and customizing My Favorites.

Learn how to apply payments by cutoff date, vendor, and invoice. Adjust payments made to vendors or invoices and place payments on hold. Learn how to print Accounts Payable checks and issue Electronic Fund Transfers through Accounts Payable screens. Review the reports available to track payments made to vendors.

CPE Credits: 1.5

Field of study: Accounting, Auditing

Learn basic dispatching in ERA-IGNITE Service from the role of a dispatcher. Learn to use the Shop View window and various other displays to track shop activity. Review several functions such as reviewing maydays, assigning technicians, and completing work.

Topics discussed in this session include creating model specific options, creating options for all vehicles, changing base vehicle data, and adding an option package.

Learn how to utilize features of Reynolds Integrated Telephone System, use communication tools available within the Desktop Application, handle customer calls, and customize the Desktop Application to better meet your needs.

Learn how to access and view the different information available about your inventory's history. Learn how to effectively use the new features for the Online Transaction Journal included in the ERA-IGNITE 30.00 update.

Learn how to integrate, modify, and update parts and service transactions in accounting. Learn how to create warranty credit memos, add and view warranty claim remarks, and review the specifications that control warranty credits.

CPE Credits: 1.5

Field of study: Accounting, Computer Software and Applications

Learn about Electronic Service Integration in ERA-IGNITE Service from the role of a technician. The technician learns to update their status and view their jobs. Utilize hold commands, parts requests, and timestamps. Set up and assign skills to technicians for proper dispatching.

Topics discussed in this session include finding a vehicle for a customer, displaying and printing a window sticker, displaying the repair order history of a vehicle, putting a vehicle into hold status, and maintaining prices and packs.

Learn how to manage and automate customer follow-up using schedules in FOCUS.

Learn how to effectively present option packages to customers, guide them through available products and services, and help them personalize their option packages.  

Learn how to post vehicle purchases, vehicle sales, and dealer trades. Also learn how to update the vehicle inventory value, issue payment for floorplans, and lien payoffs.

CPE Credits: 1.5

Field of study: Accounting, Computer Software and Applications

Learn to view and understand specifications in the Dealer Setup, Dispatch Master, and Dispatcher Options screens. Also learn about the many different Must Start Sequences.

Topics discussed in this session include setting up a vehicle inventory listing, creating a customized vehicle inventory report, and requesting a vehicle inventory listing.

This webinar introduces users to ERA-IGNITE sign-on, application launching, and keyboard navigation.

Learn how to run campaigns in FOCUS by creating document templates, client collections, and bulk mailings.

Learn how to maintain receivable customers, process Accounts Receivable schedules, post A/R adjustments, apply service charges, print or email A/R statements, and process reports. Also learn how to create deposits and cash receipts, and about the different reports available to you for Cash Receipts.

CPE Credits: 1.5

Field of study: Accounting, Auditing

Learn how to request reports to gain insight into call management and staffing, use the Rep and Manager Consoles and the Operator Console, and access the Reynolds Integrated Telephone System in the MyRITS app.

Learn how to add new hires, modify existing employee records, and terminate or re-hire employees.

CPE Credits: 1.5

Field of study: Auditing, Computer Software and Applications

Learn how to utilize the Work-In-Process report to help track repair order costs when moving from one month to the next. Also learn how to customize and export these results for easier tracking and reviewing.

In this session, learn about the steps needed to process a payroll cycle. Learn how to create a payroll cycle and worksheet, modify paychecks, calculate a payroll cycle, and print paychecks. Also learn how to create entries in the Payroll Accounting journal and post entries to the general ledger accounts in accounting.

CPE Credits: 1.5

Field of study: Computer Software and Applications

Learn how to handle different payroll situations and process the Payroll Detail Report. Also learn how to set up and maintain your dealership's payroll specifications.

CPE Credits: 1.5

Field of study: Auditing, Computer Software and Applications

Learn how to receipt parts, change bins, and inquire on parts using the Parts Bar Code scanner. Also learn how to maintain scanner settings and create and print labels from the scanner or desktop.

Learn how to view scans, view and modify over/shorts, and receipt parts using the PBC application. Also learn how to run reports to help oversee scanner usage and view the Parts Bar Code Service Log. 

Learn how to utilize features of Reynolds Integrated Telephone System, use communication tools available within the Desktop Application, handle customer calls, and customize the Desktop Application to better meet your needs.

Learn how to utilize features of the Reynolds Integrated Telephone System, use communication tools available within the Desktop Application, handle customer calls, and customize the Desktop Application to better meet your needs.

Learn how to export reports as an email or PDF and customize ERA-IGNITE grid reports using options such as grouping, filtering, adding or removing columns, and applying report or group totals and averages.

Learn how to maintain user security efficiently with user groups, create and modify user groups, create user IDs and add them to a user group, modify a user ID by modifying the user group, and assign user-specific permissions.

CPE Credits: 1.5

Field of study: Computer Software and Applications

Learn about the features of the Mobile Time Clock app, including how to create time punches and maintain employee time cards. Learn how to set up a Geofence using dealership coordinates.

Learn how to track security permissions, maintain security in a multiple-store setting, maintain user IDs and user groups in multiple stores on the same server, compare security access, and request security reports.

CPE Credits: 1.5

Field of study: Auditing, Computer Software and Applications

In this session, learn what tools are available for maintaining your printers and print jobs, as well as maintaining your data through backup procedures. Also learn how to add printer assignments, modify print jobs, complete some pre-backup procedures, modify scheduled jobs, and backup history logs.

CPE Credits: 1.5

Field of study: Computer Software and Applications

Learn how to handle incoming software updates, use additional administrative tools available through Computer Assisted Instruction Administration and System Administrator, and communicate using ERA-IGNITE.

CPE Credits: 1.5

Field of study: Computer Software and Applications

Learn how your team can effectively utilize the Parts application to perform daily operations, take an in-depth look at the ways your system specifications can be customized to best meet the needs of your business, and get hands-on experience with tools and reports to help you monitor department performance indicators. Students work through daily procedures such as writing front and back counter parts invoices, creating price quotes and credit memos, and ordering and receipting parts. Students have the opportunity to build custom reports to identify areas of opportunity including tracking lost sales, minimizing accounting discrepancies, and evaluating counterperson procedures.

This class gives Parts Managers and Fixed Operations Directors a chance to explore the following ERA-IGNITE applications: Parts, Retail Management Intelligence, and Security Maintenance.

Please note that this course is a 2-day in-person course, including breakfast and lunch each day.

Learn how to effectively utilize FOCUS to work smarter and transform the customer experience. Learn how FOCUS can help you manage your internet leads by setting up prospect distribution rules, improve your processes and make customer follow-up more seamless with the use of Schedules, and target marketing pieces using Client Collections.

Please note this is a 3-day in-person course, including breakfast and lunch each day.

Understand how F&I/Desking integrates with other ERA^® applications. Learn how to begin a new retail deal, search for existing deals, vehicles, and customers, view alerts and important deal information, and store a deal. Also learn how to request a credit inquiry and review completed credit inquiries.

Learn how to manage FOCUS security using Visibility Groups, Roles, User Profiles, and Batch Edits.

Learn how to work with advanced FOCUS security such as client reassignments, user inactivations, reactivations, and security reports

Learn what information resides in each subscreen, how to enter aftermarket items, trade-ins, insurances, warranties, rebates, taxes, and fees into a deal, and use Vehicle BookOut to retrieve values on a used, traded-in, and non-inventory vehicle.

In this session, learn options available for working with name records. Also learn to restrict sensitive names information, create user defined fields, and search and combine duplicate names.

CPE Credits: 1.5

Field of study: Auditing, Computer Software and Applications

Learn how to create a lease deal, convert retail deals to lease deals, calculate the lease payment, enter residual details, allocate equity, and work balloon deals. Also learn how to use Automated Rates and Residuals to pull current bank rates and residual values into a deal.

Learn the basics of the Daily Operating Control including how to set up and modify DOC lines, departments, and forecast and forced amounts. Also learn how to create custom DOC views and set custom line descriptions. Learn where to gather month-end statistical data and how to prepare the financial statement.

CPE Credits: 1.5

Field of study: Accounting, Auditing.

Learn how to use the Quick Quote tool to quickly calculate monthly payments for a customer. Also learn how to use the Roll feature to find vehicles, change the payment, increase the profit, or change the amount financed in a deal.

Learn how to effectively utilize your ERA-IGNITE system to tune up your service department and perform basic tasks such as creating and managing appointments, writing repair orders, adding upsells, and creating and printing invoices. Use Retail Management Intelligence to learn how to analyze a variety of service reports, set up Retail Management Intelligence Dashboard modules, and create custom reports in Dynamic Reporting to easily get performance and exception information at your fingertips.

Fixed Operations Directors and Service Managers can benefit from this hands-on training with a live instructor.

Please note that this course is a 2-day in-person course, including breakfast and lunch each day.

Learn how to prepare for and close the accounting month by backing up reports, posting transaction by cutoff date, and reviewing schedules. Also learn how to complete the bank reconciliation process by cancelling and clearing checks and deposits. Learn how to set up and post standard and recurring entries.

CPE Credits: 1.5

Field of study: Accounting, Auditing

Learn how to use the Dispatching screen to put jobs on hold, log when technicians start and finish work, and add new jobs to the Pending Services screen or directly to the repair order. Also learn more advanced tasks like how to map jobs with Service Price Guides and send parts requests.

Learn how to add employees to a deal and calculate their commissions, print forms, close or reverse a deal, create and submit a new credit application, and request and review an AutoCheck^® Plus History Report.

Learn how to use the Pending Services screen to send estimates to the parts department or service advisor, combine and approve diagnostic lines, approve sold items, and mark declined items as recommended not done. Also learn how to use the My Procedures navigation folder, see estimate information, set service flags, and update promise times.

Learn how to request standard F&I Management reports, customize report contents, and use the Heat Sheet, Deal Activity Log reports, and Retail Management Intelligence Dashboard modules.

Learn how to run and analyze the Upsell Analysis, Upsell from Declined Services, and Advanced Service Cycle Times reports. Also learn how to set up report card notifications, service flag specifications, and pending services specifications.

Learn how to utilize features of Reynolds Integrated Telephone System, use communication tools available within the Desktop Application, handle customer calls, and customize the Desktop Application to better meet your needs.

This webinar introduces users to ERA-IGNITE sign-on, application launching, and keyboard navigation.

Learn how to use ERA-IGNITE features to increase integration between departments in the dealership, utilize the oversight and reporting features of ERA-IGNITE to improve security, profitability, accuracy, and compliance, and improve your dealership’s bottom line by handling and reducing accounting exceptions.

Controllers and office managers can learn to use ERA-IGNITE Accounting, Retail Management Intelligence, and various accounting specifications.

CPE Credits: 21.5

Field of study: Accounting, Auditing, Management Services, Computer Software and Applications

Please note this is a 3-day in-person course, including breakfast and lunch each day.

Learn how to use your ERA-IGNITE Retail Management System to better manage your dealership’s operations. In this class, learn how to use ERA-IGNITE reports and the Retail Management Intelligence application to track performance, save more money, spot potential problems, and be more profitable across all ERA-IGNITE applications.

Learn about best practices, keyboard shortcuts, Retail Management Intelligence Dashboards, and how to build your own reports using Dynamic Reporting.

Please note this is a 2-day in-person course, including breakfast and lunch each day.

Learn how to use ERA^® Dynamic Reporting to create customized reports that contain the data you need to help you analyze statistics, trends, and activities throughout your dealership.

CPE Credits: 1.5

Field of study: Computer Software and Applications

The topics covered in this session include an overview of the Management Accounting application, the open posting month feature, and the Name and Address application, including searching for and adding customer records. This session also includes an overview of Post Journals screens, posting an A/P purchase, displaying Journal, G/L, and Schedule Detail, and adding Schedule Extended Notes.

CPE Credits: 9.0 for entire course only*

*Entire course must be completed before CPE credits are issued.

Learn about tools and shortcuts to complete your car deals more efficiently and configure your toolbar to work for you.

This webinar demonstrates tips to help minimize keystrokes and improve efficiency within the Parts application. Topics include setting up the Parts Main Page, utilizing keyboard shortcuts, and customizing the My Procedures folder.

Learn how to set up and use specific shortcuts such as Accounting hot keys and defaulting journal screens to posting mode. Learn how to set up links to common tasks, searches, and reports, as well as how to save report criteria using variable dates and quickly find information on a schedule.

Learn how to create custom fields within data sets and use them on a custom report, combine data from multiple stores, export your reports, and secure access to both dynamic reports and data sets.

CPE Credits: 1.5

Field of study: Auditing, Computer Software and Applications

Learn how to use FOCUS to streamline your internet/BDC department. In this course, learn how to create work schedules, review and respond to leads, use Available Salespeople to schedule appointments, use Prospect Distribution Rules, and report on lead conversion.

The topics covered in this session include stocking vehicles into inventory and posting vehicles into accounting. This session also includes an overview of Finance Accounting Interface (FAI) functionality, posting a vehicle sale, displaying G/L detail, correcting deal information, and reopening a posted deal.

CPE Credits: 9.0 for entire course only*

*Entire course must be completed before CPE credits are issued.

The topics covered in this session include receipting payments from accounts receivable customers, posting the daily deposit, and creating a new Name and Address record in Cash Receipts.

CPE Credits: 9.0 for entire course only*

*Entire course must be completed before CPE credits are issued.

Learn the basics of FOCUS including how to navigate and search for clients and vehicle information, search for in-stock and owned vehicles, and perform vehicle comparisons.

Learn how to utilize features of the Reynolds Integrated Telephone System, use communication tools available within the Desktop Application, handle customer calls, and customize the Desktop Application to better meet your needs.

Learn tips and tricks that help limit keystrokes, mouse clicks, and unnecessary window hopping within the ERA-IGNITE Service application. Also learn how to customize the Service application to fit your specific needs.

The topics covered in this session include creating and posting a check, finding accounts payable balances and invoices, creating 1099 detail automatically, adding and adjusting manual 1099 detail, and creating a new Name and Address record in Checkwriter and E-Payment.

CPE Credits: 9.0 for entire course only*

*Entire course must be completed before CPE credits are issued.

Learn about managing Client Records and reviewing prospects in FOCUS. Learn how to add clients, prospects, desired or trade-in vehicles, and deals.

Learn to set up base operation codes to group similar operations in the same category by creating and modifying codes for specific labor operations. Also learn to set up recommended services and campaigns to help you increase profit on your service drive.

The topics covered in this session include reviewing parts and service accounting, adjusting accounting before posting, batch posting parts and service accounting, using reports to find unbilled parts tickets and control inventory expenses, completed repair orders, work in process, technician hours flagged for payroll purposes, and viewing the adjusted parts and service invoices before batch posting to the accounting system.

CPE Credits: 9.0 for entire course only*

*Entire course must be completed before CPE credits are issued.

Learn how to utilize the Daily Work Plan and calendar to manage activities and appointments in FOCUS and work with email and text messages.

Learn how to effectively present option packages to customers, guide them through available products and services, and help them personalize their option packages. 

Learn to set up service technicians, advisors, and teams in your system, as well as how to use ERA-IGNITE Service reports and reporting tools to help you manage your service department. Learn to measure the performance of your advisors and technicians and identify issues before they become a problem for your dealership.

Learn to set up DOC+ Data Collections, determine Pace settings, review needed security items, and use DOC+ to review and estimate month end performance for individual departments, entire stores, or multiple stores.

CPE Credits: 1.5

Field of study: Auditing and Accounting

Learn how to use Time and Attendance, Time Clock, and Personnel Locator to keep track of employee clock hours, set up employees, and add an employee work schedule. Also learn how to manage, modify, delete, and approve time cards.

CPE Credits: 1.5

Field of study: Computer Software and Applications

Learn how to review Timekeeping reports to control costs and set up specifications to manage work schedules and supervisor access.

CPE Credits: 1.5

Field of study: Auditing

Learn how to perform basic part number inquiries, search for multiple part numbers at one time, and recall factory master part number information.

Learn how to manually add, change, and delete parts from your inventory, and create and modify parts kits.

Learn how to create, modify, transmit, and cancel a daily order. Also learn how to request and review reports that help with ordering parts, create and receipt parts purchase orders, and request purchase order reports.

Learn how to create, review, adjust, and process a stock order, receipt shipments, create manual receipts for parts not on a purchase order, and print receipt reports.

Learn how to perform the pre-parts return tasks and prepare a suggested list of parts to return to a supplier or manufacturer based on selected criteria. Also learn how to modify your part returns, clear and delete an entire return, and create a manual return.

Learn how to perform the monthly maintenance procedures for your parts department and access and interpret the Monthly Analysis report. Also learn how parts are recommended for the stock order, set up parts pricing, and understand make codes and sources.

Learn how to utilize features of the Reynolds Integrated Telephone System, use communication tools available within the Desktop Application, handle customer calls, and customize the Desktop Application to better meet your needs.