[Driving, intense music]
A chat box appears and text is typed into it. “What three cars should I buy at auction tomorrow?”
A response populates from Rey, a new AI assistant from Reynolds and Reynolds.
Rey: Based on current inventory and market, you should focus on:
- Ford F-150
- Ford Focus
- Ford Escape
A “Get More Details” button appears below this message.
A new chat conversation appears on screen.
User: What is our average response time to pending service tickets in parts?
Rey: You are averaging 2 min, 31 sec on parts tickets. I can dig into the data for more insight.
That response is followed by two clickable options: “Review Pending Service Tickets in Parts” and “Review the Advanced Service Cycle Times Report.” Rey also offers a “Was this helpful?” message with the option to click thumbs up or thumbs down.
A mouse pointer is shown clicking the thumbs up option.
Another new chat appears.
User: Can you show me our average CIT time by lender?
Rey responds with a graph displaying average CIT time in days, broken down by four vendors: Chase Auto Finance, Bank of America, Ford Credit, and Superior National Bank.
User: How do I void a repair order?
Rey: Here is a help video on how to void a repair order.
A clickable help video appears.
Rey: I can connect you with technical support if you have specific questions.
A message appears: “Ashley Goodman, Technical Support Specialist, has joined the chat.
Text appears on screen next to several different examples of conversations between users and Rey.
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Introducing Rey, powered by Spark AI
