Every “quick trip” to the parts counter adds more than downtime. It creates risk, wear and tear, and frustration that drive technicians out of the shop. Here’s where the real breakdown happens — and why it’s time to rethink the process.
OEM CSI surveys can often create feedback gaps, leaving you unsure how customers truly feel about their experience. Customizable CSI surveys can fill those gaps.
Where is paper slowing your service lane? See how digital workflows improve efficiency, visibility, and consistency.
As dealerships invest in AI, disconnected systems are becoming a major obstacle to delivering a seamless customer experience. Learn why a unified data layer is emerging as the foundation for connected operations.
As AI and new technologies reshape automotive retail, successful dealerships are finding ways to balance innovation with exceptional customer and employee experiences. Learn how industry leaders are preparing for what’s next and continuing the conversation at Amplify 2026.
The AI landscape is constantly evolving, and it can be difficult to keep up. Learn about the current capabilities of AI and what will matter in the future.
Following the latest industry trends is crucial to your success and staying ahead of your competitors. Take a look at the three patterns vital for the road ahead.
Rick Sheppard at Uftring Auto Group was tasked with improving the declined service follow-up process. The answer? Personalized follow-up that has not only impacted their service revenue, but has also improved operations across their dealership.
Stay informed on the latest ERA-IGNITE software enhancements with Program News videos. These easy-to-watch updates help your dealership quickly learn about new features.
Learn how you can streamline processes, improve customer communication, and protect profitability amid today’s auto recalls with an integrated, proactive recall management strategy.
How long is your reconciliation process? Ditch the manual entry and improve your business office operations with an integrated payment workflow.
Effective reporting can have a significant impact on your dealership’s performance. Discover the three keys to reporting success.
