Jeremy Reardon - Service Production Manager at Westside Lexus
The Problem: Technician shortages.
Results: The culture in our service department has totally changed, and the support our experienced techs are able to give to the next generation is amazing. New technicians are rotated through the shop to work with other teams, leads, and advisors, and they’re encouraged to build their own brand/way of working on a vehicle. Currently, 68 percent of our 62 technicians grew from within. Change is typically difficult to implement, but after seeing the benefits of our recruiting program, everyone seems excited for the next rotation and to learn the next thing!
Jeremy’s donation was split between the Cypress-Fairbanks Independent School District in Cypress, Texas and the Miller Career & Technology Center in Katy, Texas.