Whitepapers and Reports

Online retailing has changed the game in almost every industry. To gain a better understanding of the impact in automotive, consumers and dealership staff were surveyed about their experiences. Check out this report to see how you can continue to thrive in this changing market.

Your dealership needs to be able to serve customers no matter where they are, in-store, at home, or both. It's not an either/or choice – online or in-store. It's the ability to Retail Anywhere. Learn how to achieve a Retail Anywhere sales process in five simple steps.

What exactly does “winning” in the dealership look like? It’s balancing people, processes, and technology with a dealership-wide approach. Download this whitepaper to find out more.

Learn about all the factors that can make the cost of a downtime event skyrocket.

The report shows when dealerships switch to Reynolds every KPI increases. Metrics are sorted into sections: dealership wide, variable ops, and fixed ops.

Learn about what to look for in a provider and how those characteristics have a lasting effect on your business.

Preventing turnover starts with understanding your technicians and creating a better environment.

Learn how to rescue mishandled phone calls in three simple steps.

Learn about an in-house approach to moving and acquiring used vehicles to help you generate more than an additional $800 in used vehicle gross profit.

Learn how to fight the inefficiencies your traditional CRM tool creates that lead to a less productive sales force.

Learn about the challenges Hendrick Automotive Group faced and why they chose to partner with Reynolds to combat those pains and create a more successful future for their dealerships.

This is a guide to the abandoned accessory industry, highlighting key challenges both in and out of a dealership's control. Learn why accessories haven't worked in the past. Then learn what could make accessory challenges a thing of the past.